How to lose a customer, American Airlines style

It’s a well known fact that American Airlines is just terrible. Well, apparently they felt the need to prove the point to all those attending the Young Women’s Leadership Summit put on by Turning Point USA in Dallas. Ben Shapiro (Editor-in-Chief, Daily Wire) was supposed to speak at YWLS on Wednesday, but American Airlines canceled his flight an hour before he was supposed to leave for Dallas with no option to get on another flight. Thankfully, Ben was able to be Skyped in, but it still caused the TPUSA staff a lot of stress and disappointed the crowd greatly.

Because social media is a powerful tool, the young women attending YWLS created the hashtag #AmericanFAILlines. I tweeted using it, saying that I had to fly home on American but that I wouldn’t be using their airline again. After yesterday’s experience, Ben Shapiro could have made it to YWLS and I STILL would never fly American Airlines ever again. Here’s the breakdown.


  • Boarded the airplane like normal, and was told that we would be taking off on time.
  • I started to wonder why we were still sitting on the runway several minutes after we were supposed to take off.
  • The pilot came over the intercom and let us know that they had managed to ram the jet bridge INTO the plane.

giphy (1)

  • He followed up the statement with, “I don’t THINK there’s any damage to the plane.” You don’t THINK?? Things you never want to hear your pilot say.giphy
  • We sat there for about another 15 minutes while they tried to detach the jet bridge from the plane.

This is a jet bridge. You don’t want it to be rammed into your plane.

  • The pilot came back on over the intercom and said, “We’re going to check out the plane to make sure it’s safe to fly.” Ten minutes later, he came back on the intercom and told us that they had found a dent in the door, but we ‘should be fine’ to fly.
  • A few minutes later, the pilot was back on the intercom. “Ladies and gentlemen, we’re going to be switching planes.” It was at this point that I tried to find a wall to beat my head against.


  • They managed to pull the jet bridge off of the plane, rocking the entire aircraft in the process.
  • Due to them pulling the jet bridge back, there was a gap that we had to jump across to get from the plane to the jet bridge. I made it just fine, but I have NO CLUE how the elderly gentleman in front of me got across.

Gap we had to get across.


  • We all exited the aircraft and waited for a while before being told to switch gates.
  • Once we got to the appropriate gate, it was still another 15 minutes before they got us onto a new plane, and it was extremely chaotic.

    New plane being loaded.


  • Over an hour and a half after we were supposed to take off, we were finally on a new plane, and I had my hatred for American Airlines instilled in me even more so.



One comment

  1. Jill Blomberg · June 18, 2016

    Can you just see me, who is terrified of heights, elderly and crippled trying to jump that distance to the jet bridge! I’d still be sitting in that plane waiting to get off!


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